JTag HelpDesk

The JTAG Helpdesk system for Joomla is a simple and affordable
helpdesk system which is design to help you setup helpdesk
service using Joomla 1.5. The JTAG helpdesk system for joomla
provides you the following functionalities.

Ticket Management

    * Submit a tickets from WEB frontend
    * Modify, closed and re-open tickets
    * Create ticket categories. For example, you can have tickets
     category for sales, tech support etc.
    * Create ticket by sending email to a predefined email address
    * Work with tickets using desktop or webmail systems such as
    Outlook or Gmail without logging on to your Joomla site.
    * Use Cron to schedule email processing
    * Assign tickets to a single user or to many users.
    * Attach images, docs and other files to ticket
    * Search through tickets
    * Extended search through tickets
    * Dashboard for system manager
    * Create Knowledge base articles from tickets
    * Sell tickets through VirtueMart
    * Email notification when a ticket has been processed